Cancellation Policy Core Elements
Cancellation Policy
Last updated: September 26, 2026
Order & Subscription Cancellation Policy
This policy explains how Core Elements handles order cancellations, subscription renewals, subscription changes, and cancellation requests.
This policy applies together with our Terms of Service, Refund Policy, Shipping Policy, and Privacy Policy.
Nothing in this policy limits any mandatory consumer rights available to you under the laws of your country, state, or province.
Order Confirmation and Acceptance
After you place an order with Core Elements, we will send an order confirmation to the email address provided during checkout.
This confirmation will normally include your purchased products, pricing, order number, and relevant billing information.
An order confirmation acknowledges that we have received your order.
Core Elements reserves the right to decline or cancel an order in limited circumstances, including suspected fraud, unauthorized transactions, pricing or listing errors, payment issues, or unavailable inventory.
If Core Elements cancels an order after payment has already been collected, the applicable amount will be refunded to the original payment method.
One Time Purchase Cancellations
If you wish to cancel a one time purchase, contact us as quickly as possible at:
Your email should include:
• Your full name
• Your order number
• The email address used for the order
• A clear reason for requesting the cancellation
Most orders enter processing or fulfillment quickly.
We cannot guarantee cancellation once your order has entered fulfillment or has already been shipped.
If an order can no longer be cancelled, you may be able to return it after delivery in accordance with our Refund Policy.
Subscription Enrollment
When selecting a Core Elements subscription, the applicable subscription information will be presented during the purchasing process.
Depending on the subscription selected, this may include:
• The recurring price
• The frequency of billing
• The frequency of shipments
• Any introductory or discounted pricing
• Information explaining that the subscription continues until cancelled
By selecting a subscription option and completing your purchase, you authorize Core Elements and its payment providers to charge your selected payment method according to the recurring billing schedule associated with your subscription.
Subscription charges will continue until your subscription has been successfully cancelled.
Subscription Renewal
Unless cancelled in accordance with this policy, your subscription will automatically renew according to the billing frequency selected when you placed your order.
The payment method associated with your subscription may be charged automatically for each renewal.
Where applicable, Core Elements may send renewal notifications or reminders to the email address associated with your account.
Customers are responsible for keeping their contact and payment information accurate and up to date.
How to Request Subscription Cancellation
To cancel a Core Elements subscription, you must submit a cancellation request by email to:
Your cancellation request must include:
• Your full name
• Your subscription or order number
• The email address used to place the order
• A clear reason for cancelling your subscription
Providing complete information allows our customer service team to locate your subscription and process the request correctly.
Submitting an email does not by itself constitute confirmation that your subscription has been cancelled.
Our team will review your request and send you a written cancellation confirmation by email.
Your subscription is considered cancelled once you receive our written confirmation that the cancellation has been successfully processed, except where applicable law requires cancellation to take effect earlier.
Our customer service team is available 24 hours a day, 7 days a week.
Cancellation Reason
We ask customers to provide a clear reason for cancelling their subscription.
This helps us verify and process the request and understand how we can improve our products and subscription experience.
Where applicable consumer law gives you an unconditional right to cancel, your statutory cancellation rights will not be restricted by this requirement.
When Your Subscription Is Cancelled
Your subscription remains active while a cancellation request is being reviewed.
Once Core Elements sends you written confirmation that your subscription has been cancelled, future subscription renewals will stop.
You should keep the cancellation confirmation email for your records.
If you have submitted a request but have not yet received cancellation confirmation, contact us again at:
Renewal Orders Already Processed
Cancellation requests should be submitted before the next scheduled renewal payment is processed.
Once a renewal payment has already been successfully processed and the corresponding order has entered fulfillment, that order may no longer be cancellable.
Cancelling your subscription at that stage will stop eligible future renewals but does not automatically cancel or refund an order that has already been processed.
If you no longer want an order that has already been processed, please contact us at support@coreelements-us.com.
Any applicable return or refund will be handled according to our Refund Policy and any mandatory rights available under applicable law.
Changing or Pausing a Subscription
Depending on your subscription, Core Elements may allow you to request changes including:
• Pausing your subscription
• Skipping an upcoming shipment
• Changing your shipping address
• Updating billing details
• Adjusting your subscription quantity
• Changing the timing of a future shipment
Requests should be sent to:
We recommend submitting any requested changes before your next scheduled billing date.
If an order has already entered processing, we may not be able to modify it.
Failed Payments
If a recurring subscription payment cannot be completed, we may notify you using the email address associated with your subscription.
Our payment provider may attempt the payment again using the payment method on file.
If payment cannot be successfully completed after the permitted retry period, the subscription may be paused or cancelled.
Core Elements does not charge a separate fee solely because a subscription payment attempt fails.
Refunds for Subscription Orders
Cancelling a subscription prevents eligible future subscription charges once cancellation has been completed.
Cancellation does not automatically create a refund for previous orders or renewal payments that have already been processed.
If you would like to request a return or refund for an order you have already received or been charged for, contact:
Returns and refunds are handled according to our Refund Policy and applicable consumer law.
Your Statutory Rights
This policy supplements and does not replace any mandatory consumer rights available to you.
European Union and United Kingdom
Consumers may have statutory cancellation or withdrawal rights for qualifying distance purchases.
Certain exceptions may apply, including in relation to sealed goods that are unsuitable for return for health protection or hygiene reasons once their seal has been broken.
Any mandatory rights available under applicable consumer law remain unaffected by this policy.
Australia
Australian customers may have rights and remedies under the Australian Consumer Law that cannot be excluded or restricted by these terms.
Canada
Applicable federal and provincial consumer protection laws remain unaffected by this policy.
United States
Federal and state laws concerning automatic renewals, recurring payments, negative option programs, and subscription cancellations may apply.
Where those laws provide additional cancellation rights or impose different cancellation requirements, those legal requirements will take priority over conflicting provisions of this policy.
Billing Questions and Disputes
If you see a Core Elements charge that you do not recognize or believe is incorrect, please contact us at:
Our customer service team is available 24 hours a day, 7 days a week and will review the issue.
When investigating billing disputes, we may review and, where appropriate, provide relevant payment processors with information including:
• Order records
• Subscription enrollment records
• Checkout information
• Payment records
• Renewal notifications
• Customer correspondence
• Cancellation requests and confirmations
• Applicable terms presented during purchase
We encourage customers to contact us directly regarding billing concerns so that we have an opportunity to investigate and resolve the issue promptly.
Changes to This Policy
Core Elements may update this Cancellation Policy from time to time to reflect changes to our services, subscription program, operational practices, or applicable legal requirements.
The most current version will be published on this page with an updated revision date.
Contact
For order cancellations, subscription cancellations, billing questions, or subscription changes, contact:
Core Elements
Email: support@coreelements-us.com
Customer Service: Available 24 hours a day, 7 days a week