Refund Policy

Last updated: September 26, 2026

At Core Elements, your return period depends on the bundle you purchased.

1 Bag: 30 day return period
2 Bags: 60 day return period
3 Bags: 90 day return period

The applicable return period begins on the date your order is delivered.

To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened where applicable, and in its original packaging. You must also provide your receipt or proof of purchase.

To request a return, contact us at support@coreelements-us.com.

If your return is accepted, we will provide instructions explaining how and where to send your package. Items returned without first contacting us will not be accepted.

Customers are responsible for return shipping costs.

For any questions regarding returns, contact us at support@coreelements-us.com.

Return Conditions

All approved returns must be shipped to our warehouse in Asia.

A $10 USD administration fee per item will be deducted from the final refund amount.

Customers are responsible for all return shipping costs.

Products must be returned in their original condition and original packaging.

Returns sent without prior approval may not be accepted.

Damages and Order Issues

Please inspect your order when it arrives.

If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible at support@coreelements-us.com.

Please include your order number and clear photos of the issue so our team can review the situation and provide an appropriate solution.

Exceptions and Non Returnable Items

Certain products may not be eligible for return for hygiene, safety, or regulatory reasons.

This may include opened or used consumable products, personalized products, perishable goods, personal care products, hazardous materials, flammable liquids, and gases.

If you are unsure whether your order qualifies for a return, contact us at support@coreelements-us.com before sending anything back.

Exchanges

Core Elements does not currently offer direct exchanges.

If you would like a different product or quantity, the quickest option is to request a return for your original order.

Once your return has been approved, you may place a new order for the product you prefer.

Refunds

Once your return reaches our warehouse, it will normally be inspected and processed within 2 to 4 business days.

We will notify you by email once your return has been reviewed.

If your refund is approved, it will be issued to your original payment method.

Most refunds appear in your account within 3 to 5 business days after processing.

Your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at support@coreelements-us.com.

Cancellation Policy

Cancellation requests must be submitted within 24 hours of placing an order.

Because orders may enter processing quickly, we cannot guarantee that a cancellation or modification can be completed after this period.

Once an order has entered fulfillment or has been shipped, it can no longer be cancelled.

If the cancellation window has passed, you will need to wait until your order is delivered and then follow the applicable return procedure described above.

For cancellation requests, contact support@coreelements-us.com and include your order number.